Tend Terms of Service
Effective date: 30 June 2026
App: Tend (Android)
Contact: support@tend.fit
These Terms of Service (“Terms”) govern your use of Tend. References to “Tend,” “we,” “us,” and “our” mean SHDAN, the name under which an independent software developer based in India operates the Tend application, reachable at support@tend.fit. These Terms should be read with our Privacy Policy.
1. Acceptance of Terms
By downloading, installing, accessing, or using Tend, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the app. These Terms apply to the free app and to Tend Pro. If these Terms conflict with mandatory app-store billing terms for subscription matters, the app-store billing terms govern those billing matters.
You must be at least 18 years old, or the minimum age required by applicable law in your jurisdiction, to use Tend. Tend is intended for adults; it is not directed to children, and you may not use Tend if you are under the applicable age.
2. Service description and license
Tend provides local-first wellness planning, care anchors, routines, mood and journal features, nutrition and movement support, optional Health Connect integration, optional Cloud AI coaching, and optional encrypted cloud backup. Subject to these Terms, we grant you a personal, non-exclusive, non-transferable, revocable license to use Tend for your own personal wellness purposes.
You may not copy, modify, distribute, sell, rent, sublicense, decompile, reverse engineer, or create derivative works from Tend except where applicable law gives you a non-waivable right to do so. You may not use Tend for commercial monitoring, clinical decision-making, emergency response, or any purpose outside normal personal wellness use without our written permission.
3. Acceptable use
You agree not to use Tend for any unlawful, harmful, abusive, or fraudulent purpose. You must not attempt to bypass account authentication, subscription entitlement checks, rate limits, integrity checks, or any other access control.
You must not impersonate another person, upload malicious code, attempt to access another user’s data, interfere with the service, scrape or extract data through automated means beyond normal app use, share credentials, or use Tend in a way that harms another person or violates applicable law.
4. No medical advice
Important medical and AI disclaimer. Tend provides general wellness, fitness, and nutrition guidance, coaching tools, self-tracking features, and AI-assisted suggestions for educational and informational purposes only. It does not provide medical advice, clinical assessment, diagnosis, prognosis, treatment, prescription, therapy, professional nutrition counseling, personal training, clinical exercise prescription, or emergency services.
Tend is not a substitute for a qualified healthcare provider, therapist, registered dietitian, clinical nutritionist, personal trainer, or mental health professional. Always consult a qualified professional before beginning or changing a diet, exercise, sleep, wellness, medication, or treatment program, or if you have questions about a medical or mental health condition. If you may be experiencing a medical emergency, call emergency services immediately.
The AI Coach is a software feature. Pattern insights are observations derived from self-reported or connected data and are not clinical findings or recommendations for medical action. AI-generated content may be inaccurate, incomplete, outdated, unsuitable for your circumstances, or harmful.
While we apply safeguards designed to reduce unsafe, inappropriate, or inaccurate AI-generated content, no AI system is perfect. AI Coach responses may be incomplete, incorrect, misleading, biased, inconsistent, or unsuitable for your circumstances, and safety measures may not prevent every harmful, inappropriate, or unexpected response. You should independently evaluate any AI-generated content before relying on it or acting upon it.
You are responsible for evaluating any suggestion before acting on it and you assume all risk arising from decisions made in reliance on Tend, including information, insights, coaching outputs, AI responses, wellness suggestions, or health-related content. Tend does not review, verify, endorse, or guarantee AI outputs.
Movement, exercise, and dietary activities carry inherent risks, including injury. You are responsible for staying within your own limits and for seeking medical clearance where appropriate, and you assume all risk of injury, illness, or harm arising from any physical activity, dietary choice, or other action you take in connection with Tend.
5. Subscriptions and billing
Tend Pro is an auto-renewing subscription available through the app-store billing provider. Plans, renewal timing, cancellation controls, taxes, and prices are shown by the app store at purchase time and may vary by region. Tend does not process payment cards directly and does not store payment card or bank details.
Unless cancelled at least 24 hours before the end of the current billing period, a subscription may renew automatically according to the app-store billing terms. You can manage or cancel your subscription through the app-store subscription settings. Cancellation generally takes effect at the end of the current billing period, and Tend Pro access continues until then. Refunds are handled by the app-store billing provider except where applicable law requires otherwise.
Fair use and AI service limits. Tend Pro provides access to AI and cloud features subject to fair-use limits, not a fixed or unlimited quantity of AI or cloud usage.
To keep the service sustainable, secure, and available to everyone, we may set, adjust, or enforce reasonable limits on AI and cloud usage, including rate limits and hourly, daily, or monthly usage or cost caps, at any time and, to the maximum extent permitted by applicable law, without prior notice.
We may throttle, suspend, or restrict AI or cloud access for any account that exceeds these limits, uses automation or scripted access, attempts to bypass authentication, entitlement, integrity, or rate-limit controls, resells or shares access, or otherwise abuses or places an excessive or abnormal load on the service.
Changes to fair-use limits, or enforcement against abuse, do not entitle you to a refund except where required by applicable law. Ordinary personal use is not affected in the normal course.
6. Account and security
You are responsible for maintaining the security of your account and device. Do not share account credentials or give another person access to your account. Contact support@tend.fit if you suspect unauthorized access. We may suspend or terminate access where we reasonably believe an account has been compromised, used unlawfully, or used in violation of these Terms.
7. Intellectual property
Tend, including the app, design, software, content, trademarks, and related materials, is owned by or licensed to Tend and is protected by intellectual property laws. These Terms do not transfer ownership of Tend or any related intellectual property to you.
You retain ownership of personal data and content you enter into Tend, such as care anchors, routines, journal entries, mood records, nutrition logs, and workout logs. You grant us a limited, non-exclusive license to process that content only as needed to provide, secure, and operate Tend as described in the Privacy Policy.
8. User content
You are responsible for the content you enter into Tend. You represent that you have the right to enter and use that content and that it does not violate law or another person’s rights. We do not use your user content for advertising. You can export local content through the app’s export feature. Cloud features process user content only where you choose to enable those features and consent tiers.
9. Third-party services
Tend relies on third-party service providers for categories such as account authentication, app-store billing, cloud hosting, database storage, network security, crash reporting, optional analytics, food-search data, and Cloud AI processing. Your use of some features may also be subject to third party terms or platform terms. We are not responsible for third-party services that we do not control, but we use contractual and technical safeguards for processors that process data on our behalf, as described in the Privacy Policy.
Data provided through Health Connect or other third-party integrations may be incomplete, delayed, unavailable, or inaccurate. Tend does not verify the accuracy of data supplied by third parties.
10. Disclaimer of warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, OR RELIABILITY. WE DO NOT WARRANT THAT TEND WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS. WE DO NOT WARRANT THAT ANY AI-ASSISTED SUGGESTION, WELLNESS PROMPT, PATTERN INSIGHT, NUTRITION TARGET, MOVEMENT SUGGESTION, OR OTHER CONTENT IS ACCURATE, COMPLETE, APPROPRIATE, OR SUITABLE FOR YOUR INDIVIDUAL CIRCUMSTANCES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES NOT EXPRESSLY STATED IN THESE TERMS. NOTHING IN THESE TERMS LIMITS LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD OR FRAUDULENT MISREPRESENTATION, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY LAW.
WE MAY MODIFY, SUSPEND, LIMIT, OR DISCONTINUE ANY FEATURE OF TEND AT ANY TIME WITHOUT LIABILITY, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU USE TEND ENTIRELY AT YOUR OWN RISK.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TEND SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE SERVICE.
THIS INCLUDES LOSS OF DATA, LOSS OF PROFITS, LOSS OF GOODWILL, SERVICE INTERRUPTION, DEVICE ISSUES, LOSS, DAMAGE, INJURY, ILLNESS, WORSENING OF A CONDITION, MISSED DIAGNOSIS, MISSED OPPORTUNITY, EMOTIONAL DISTRESS, DATA LOSS, DEVICE DAMAGE, OR ANY HEALTH, WELLNESS, FITNESS, NUTRITION, MOOD, SLEEP, OR OTHER PERSONAL OUTCOME.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY FOR CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF TEND SHALL NOT EXCEED THE AMOUNT YOU PAID FOR TEND PRO IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR, IF YOU DID NOT PAY US, THE MINIMUM AMOUNT PERMITTED BY APPLICABLE LAW.
THIS LIMITATION DOES NOT APPLY TO LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD OR FRAUDULENT MISREPRESENTATION, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY LAW. EU, UK, AND OTHER CONSUMERS MAY HAVE STATUTORY RIGHTS THAT THESE TERMS DO NOT AFFECT.
12. Force majeure
WE ARE NOT LIABLE FOR ANY FAILURE OR DELAY CAUSED BY EVENTS OUTSIDE OUR REASONABLE CONTROL, INCLUDING PLATFORM OR PROVIDER OUTAGES, INTERNET FAILURES, CYBERATTACKS, NATURAL DISASTERS, GOVERNMENT ACTIONS, LABOR DISPUTES, OR OTHER EVENTS BEYOND OUR CONTROL.
13. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Tend harmless from claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising from your violation of these Terms, your violation of applicable law, your misuse of Tend, or your infringement of another person’s rights.
14. Governing law and dispute resolution
These Terms are governed by the laws of India, without regard to conflict-of-law rules. Subject to mandatory rights, courts, or forums that cannot legally be waived, you and Tend agree that the courts located in Delhi, India will have exclusive jurisdiction over any dispute arising from or relating to Tend or these Terms. If applicable law does not allow exclusive jurisdiction in Delhi, India, this clause applies to the maximum extent permitted by law.
Raise it with us first. Before starting any formal legal proceeding, you agree to first contact us at support@tend.fit with a short description of the issue and to give us thirty (30) days to try to resolve it in good faith.
This is a good-faith step to resolve issues quickly; it does not limit or shorten any time period you have to bring a claim under applicable law, and nothing in these Terms prevents you from approaching a consumer forum or other authority where applicable law gives you that right.
15. Changes to Terms
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice where required by law or where practicable, through the app, by email if available, or by another reasonable method. Continued use after the effective date means you accept the updated Terms. If you do not agree, stop using Tend before the updated Terms take effect.
16. Termination
You may stop using Tend at any time by deleting your account if you have one and uninstalling the app. We may suspend or terminate access if you materially breach these Terms, misuse the service, or create security, legal, or service risk. Sections that by their nature should survive termination will survive, including no medical advice, intellectual property, warranty disclaimers, limitation of liability, indemnification, and governing law provisions.
17. Contact
Questions about these Terms? Email support@tend.fit.
18. Severability
If any provision of these Terms is found invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.
19. Entire agreement
These Terms and the Privacy Policy constitute the entire agreement between you and Tend regarding your use of the service.