FAQ
Help for the Tend app. Contact support@tend.fit.
Quick answers about how Tend works, your privacy, and Tend Pro. Need something else? Email support@tend.fit.
Getting started
What is Tend?
A calm wellness coach for small, kind daily care: movement, nutrition, mood, and gentle routines in one place.
Who is Tend for?
Adults who want gentle structure for their wellbeing. It is everyday support, not medical care.
Is Tend free?
Yes. The everyday app is free — including encrypted cloud backup, so you can move to a new phone without losing anything. Tend Pro is optional and adds Cloud AI coaching, guided journeys, and automatic multi-device sync.
Do I need an account?
No. You can use Tend fully without one. Sign in when you want cloud backup, Cloud AI coaching, or Tend Pro.
How do I manage reminders and notifications?
Adjust them under You, or in your Android settings. They stay gentle, with no streak pressure.
Your privacy and data
Where is my data stored?
On your phone. If you turn on cloud backup, an encrypted copy is also kept in your account so you can restore it on a new device.
What does Tend send to the cloud, and when?
Only when you use a feature that needs it, like cloud backup or the AI Coach. If you turn on cloud backup, Tend keeps an encrypted copy of your Tend data — which includes health entries like body metrics, nutrition, and workouts — up to date in your account, so it uploads automatically in the background when something changes. Nothing leaves your phone in the background unless you have turned on one of these cloud features.
What does Tend never send?
Your location, your contacts, your photos, and anything to advertisers — never. Your journal, mood, health, and Coach chats only leave your phone if you turn on an encrypted cloud feature (backup, sync, or Cloud AI), and never for ads.
Do you sell or share my data?
Never. We do not sell your data or share it for ads.
What analytics do you collect, and can I turn them off?
Usage analytics is off unless you turn it on. Crash reports are on by default; you can turn them off in You → Privacy.
How do I export my data?
Export a copy from the app anytime. The file is yours, so keep it safe.
The AI Coach
What can the AI Coach help me with?
Small next steps, plans, and reflections that make your day easier to start.
Does the Coach give medical advice?
No, it is not a doctor. For anything urgent or medical, talk to a professional.
Does the Coach change my data on its own?
No. It asks first, and quick logs can be undone.
On-device or Cloud AI coaching?
Some runs on your phone. Cloud AI gives richer replies and needs sign-in, Tend Pro, and your OK.
What is Coach memory, and can I edit or delete it?
Helpful context Tend remembers so you do not repeat yourself. Review, edit, or delete it anytime.
Can I use Tend without the AI Coach?
Yes. Everything else works without it.
Tend Pro and billing
What is included with Tend Pro?
Tend Pro includes Cloud AI coaching (personalized guidance, session generation, and pattern insights), guided journeys, and automatic cloud sync that keeps your devices up to date — all encrypted end-to-end. Cloud backup and the core app stay free. You will see the full list before you subscribe.
How much does it cost, and how am I billed?
Your app store shows the price and renewal details before you buy. It renews until you cancel.
How do I cancel or get a refund?
Cancel anytime in your app store’s subscription settings. Refunds go through the app store.
How do I restore Tend Pro on a new phone?
Sign in with the same app store account, then open the membership screen if needed.
Cloud backup and devices
Is cloud backup free?
Yes. Cloud backup is free for anyone signed in — there is no Tend Pro requirement. It keeps a private, encrypted copy of your Tend data in your account.
How do I turn on cloud backup?
Open You → Backup and tap Turn on cloud backup. You choose how often Tend backs up — daily, weekly, or monthly — and weekly is selected to start. Tend only uploads when something changes, and always makes a fresh backup before you sign out.
How do I move to a new phone?
Sign in to the same account on your new phone, then open You → Backup → Restore from cloud. You can combine the backup with anything already on the new phone, or replace what is there.
What is “automatic recovery” versus a “private phrase”?
Automatic recovery is the simple default: Tend safely looks after the key for you, so signing in on a new phone is enough to restore. If you would rather hold the only key yourself, switch on a private phrase — then only your phrase can unlock the backup.
What’s the difference between cloud backup and cloud sync?
Cloud backup is free: it keeps an encrypted copy of your data so you can restore it — handy when you move to a new phone. Automatic cloud sync is part of Tend Pro and goes further: it keeps all your signed-in devices continuously up to date on their own, encrypted end-to-end. Backup is for recovery; sync is for using Tend across several devices without lifting a finger.
What if I forget my private phrase?
If you chose a private phrase, it is the only way in. Tend cannot see it or recover it for you, so a forgotten phrase means that backup can’t be restored — not even by us. Automatic recovery avoids this, and a copy of your data still lives on your phone. Keep your phrase somewhere safe.
Can I also keep a backup file on my device?
Yes. The Backup screen also makes an encrypted backup file on your phone, protected by a passphrase you choose. It is separate from cloud backup and handy for keeping your own copy.
How do I turn cloud backup off?
Open You → Backup and tap Turn off cloud backup. Automatic backups stop. The copy already in your account stays so you can restore it when you sign back in, and it is deleted when you delete your account.
Health Connect
What does Tend do with Health Connect?
If you connect it, Tend shows data like steps and weight, and can save what you log back. Anything saved is kept with your other Tend data on your phone, and only leaves if you turn on a cloud feature (like backup or the Health coach).
How do I change or revoke Health permissions?
Change it anytime in Health Connect or Android settings. Tend then stops reading and writing that data.
Account and deletion
How do I delete my account and all my data?
Open You → Privacy & data, or email support@tend.fit. We delete your cloud data; anything on your phone goes when you delete it or uninstall. See Delete your account for the full steps.
Getting help
Found a problem or have an idea?
Tap Report a problem in the app, or just shake your phone. Add a screenshot if it helps.
How do I contact you?
Email support@tend.fit. For account questions, write from your account’s email.