Tend

Delete your account and data

For the Tend app. Contact support@tend.fit.

Tend is private by default: your care anchors, mood, journal, and session history mainly live on your phone. If you use cloud features, we may hold your optional cloud account, encrypted cloud backup data, and limited Cloud AI service records. This page explains how to delete them.

How to delete your account

In the Tend app: open You, then Privacy & data to find the account and data deletion controls. Confirm the deletion flow, and your active cloud account data is deleted right away where available.

Prefer email? Email support@tend.fit from the address on your Tend account, with the subject “Delete my Tend account.” We will verify the request and delete your account.

What gets deleted

  • Your cloud account: the email address, display name, and user identifier held by our authentication provider.
  • Your Cloud AI consent record: the current cloud record tied to that account. It holds no prompt or reply content.
  • Your cloud backup data: if you turned on cloud backup, the encrypted copy of your app data stored on our servers is deleted.
  • Your on-device data (care anchors, routines, mood, journal, sessions): the in-app Delete account action erases all of it from this phone as part of the same step. This can’t be undone.

What is kept (and how to remove it)

  • If you request deletion by email instead of in the app, we can’t reach your device, so the on-device copy stays on your phone until you remove it — use the in-app delete options or simply uninstall the app, which deletes it from your device.
  • We do not store the content you send to the AI Coach or its replies.
  • Limited service records may be kept where needed for security, fraud prevention, accounting, legal compliance, or enforcing service limits. They contain no prompt or reply content.

Timing

After a verified deletion request, we delete or de-identify account records, active encrypted cloud backup data, and current Cloud AI consent records within the period required by applicable law and platform policy. Backup copies and service records are overwritten or deleted on normal retention cycles unless earlier action is legally required.

Questions? Email support@tend.fit. See also our Privacy Policy and Terms of Service.